New Chitose Airport Information Guide

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For those meeting or sending off passengers

New Chitose Airport offers various facilities and services for non-passenger customers.

Departure Lobby

Arrival Lobby

For information on arrivals, please contact:

  • Japan Airline(JAL)/ JAL Express(JEX)/ Hokkaido Air System(HAC)
    freephone 0120-25-5971
  • Skymark Airlines(SKY)011-233-3090
  • All Nippon Airways(ANA)freephone 0120-029-222
  • Air Do(ADO)freephone 0120-057-333

Arrival & Departure Information Monitors

[Domestic]: 1f 2f

[International]: 1f 2f

[Connecting Path]: 2f

Throughout the New Chitose Airport Terminal Building, arrival and departure information monitors showing flight times can be found near areas such as airline departure counters, arrival lobbies, entrances, and information counters.

For details and maps, please click here: >>Arrival & Departure Information Monitors

Observation Deck

[Domestic]: 3f 4f

Between April and November, passengers may be met and sent off here while watching aircraft take off and land.
Please note that the observation deck is subject to closure during the operational period depending on snowfall conditions.

For details and maps, please click here: >>Observation Deck

Commemorative Ink Stamp

[Domestic]: 2f 3f

Feel free to take home a commemorative stamp as a souvenir of your visit to New Chitose Airport.

For details and maps, please click here: >>Commemorative Ink Stamp

Information Guide

For passengers with small children
For Passengers with Disabilities
For business passengers For those meeting or sending off passengers Enjoying New Chitose Airport more Need help?